Support

To assist you the best way, the frequently asked questions are listed below. For specific questions about products, deliveries, installation or maintenance ask your JEE-O dealer for help. A overview of dealers worldwide can be found here.

Showrooms and sales

Is there a showroom where I can see the JEE-O products?

All over the world you will find JEE-O dealers, who will help you out to create your JEE-O bathroom. You can find your dealer here.

Where can I buy the JEE-O products?

You can buy the JEE-O products exclusive at a JEE-O dealer. Our products are available worldwide. Here you can see all points of sales selected by country.

Showers and taps

Where are the JEE-O showers and taps made from?

All JEE-O showers and taps are made from full body stainless steel. The material is the safe choice, everlasting and if needed re-usable. Stainless steel is easy to care and repair.

How to keep my shower or tap beautiful for a long time afterwards?

All JEE-O showers and taps are made from the best full body stainless steel. The material is everlasting and if needed re-usable. It is necessary to maintain the stainless steel with some regularity. Always try to remove the dirt with lukewarm water and a soft cloth.

Check our Youtube channel for our instruction videos for cleaning and maintenance.

How should the JEE-O shower head be cleaned?

The showerhead can be removed by using the included little key. Submerge it in cleaning vinegar for 24 hours and rinse intensely afterwards. You may use a needle to clear out residue limescale from the small water holes.

Is it possible to place a JEE-O shower outside?

All JEE-O showers are applicable inside and outside. Please note the shower is not frost-resistant. For use of the shower during winter time, we recommend the option 365 All Weather Frost Free. This means your outdoor shower can be used in comfort all year round, and is guaranteed to be frost-free at temperatures as low as minus -30 ºC (-22 ºF).

More information about this 365 – all weather frost free option, can be found here.

Baths and basins

Where are the baths and basins made from?

All JEE-O by DADO baths and basins are made from DADOquartz. This solid surface material is exceptionally strong, 100% UV resistant and comes with a matt finish. DADOquartz is a lightweight material and resistant to micro-organisms and bacterial growth.

How to maintain a JEE-O bath or basin?

All JEE-O baths and basins are made from DADOquartz. The non-porous material ensures an easy to clean surface, hypo-allergenic and resistant to micro-organisms and bacterial growth. Hand finished to ensure a smooth, luxurious look which is easy to clean. We recommend to maintain your bath or basin on a regular basis by using abrasive detergent, such as DADOcelaner.

Check our Youtube channel for our instruction videos for cleaning and maintenance.

What is the weight of a bath? Is it heavy?

No, the bath is not heavy. Depending on the model a JEE-O bath weights between 80kg and 150kg. It is always possible to place a bath without making constructive adjustments.

Technical support – ask your dealer of installer for help

What should be done if only warm and no cold water is coming out of the shower?

Check the length of the mark pieces coming out of the floor with the technical data sheet of the shower. The flexible hoses might be cracked. These product data sheets can be found on our website per shower model.

What to do if barely water comes out of the shower and the ray sprays in several directions?

It is important to decalcify the showerhead frequently with acid detergent, herewith you can prevent this problem.

Quality and warranty

What is the warranty on the JEE-O showers and taps?

Seven years of warranty on our showers and taps guarantee against production defects.

The latest warranty terms and conditions can be found in the current manual here.

 

What is the warranty on JEE-O by DADO baths and basins?

The warranty period is 25 years after the product purchase date for all JEE-O by DADO baths and basins.

The latest warranty terms and conditions can be found in the current manual here.

Do you need more support?

Please contact us, we will be glad to help you!

Get inspired at the JEE-O booth!

ICFF
Booth number 1609
May 19 – 20 – 21
Javits Center, NYC

Afbeelding voor Get inspired at the JEE-O booth!